Questions about our company, our products, our marketplace stores and how we handle data. If your question is not answered here, please contact us.
Shiganpai Technology Co., Ltd. (实干派科技有限公司) is a cross-border e-commerce company. We develop and sell small kitchen appliances — primarily electric griddles and related countertop cooking products — through our own seller accounts on TikTok Shop, Amazon, Temu and Coupang.
Our products are sold through our own stores on TikTok Shop, Amazon, Temu and Coupang. Search for our brand listings in those marketplaces.
This website is a company information site — it is not a shop and does not take orders directly.
We develop and specify our products and work with manufacturing partners to produce them. We manage product quality, packaging, listing content and after-sales service ourselves.
Yes. If you manufacture small kitchen appliances and would like to be considered as a supplier, send your company profile and product range to sgp@sgpkj.top.
For order-specific issues, the message centre of the marketplace where you placed the order is usually the fastest route, because the order and tracking details sit there.
You can also email sgp@sgpkj.top or call +86 189 5815 5839 (Monday to Friday, 09:00–18:00 China Standard Time). Please include your order number.
Returns and refunds are handled under the return policy of the marketplace where the order was placed — TikTok Shop, Amazon, Temu or Coupang. The return window, who pays return shipping and how refunds are issued all follow that marketplace's rules.
Please open a return request in your marketplace account. If you need help, contact us with your order number and we will help you route it.
Full details: Shipping & Returns.
Delivery times depend on the marketplace and the fulfilment method used for your order. Estimated delivery dates are shown at checkout and in your order details in the marketplace account where you purchased.
Please contact us as soon as possible with your order number and a photo of the item and packaging. Where the marketplace's policy allows, we will arrange a replacement or refund through that marketplace.
Yes. We use the official marketplace and advertising APIs of the platforms where we sell and advertise, in a read-only manner and only for accounts our company owns. The data feeds an internal business-intelligence dashboard used by our own operations team.
Full details are in our Privacy Policy.
No. We do not resell, redistribute, publish or otherwise disclose platform data to third parties, and we do not use it to build a commercial data product.
This website does not provide accounts or collect personal data from visitors beyond standard server logs. Data retrieved through marketplace APIs is order and performance data used for internal reporting. See our Privacy Policy for details.
It is the sign-in page for our staff's internal dashboard. It is not a customer-facing service and does not contain any public content.
Email or call us — we usually reply within two business days.