Our products are sold through our own stores on TikTok Shop, Amazon, Temu and Coupang. Shipping, returns and refunds follow the policy of the marketplace where the order was placed.
Orders are fulfilled through the logistics service of the marketplace where they were placed. The available shipping methods, costs and estimated delivery dates are shown at checkout and in your order details.
| Stage | What happens | Where to check |
|---|---|---|
| Order confirmation | Your order is confirmed and passed to fulfilment. | Marketplace order details |
| Dispatch | The parcel is handed to the marketplace's logistics partner. A tracking number is issued. | Marketplace order details / tracking link |
| In transit | Tracking updates as the parcel moves through the carrier network. | Carrier tracking page |
| Delivery | The parcel is delivered to the address on the order. | Marketplace order details |
Returns and refunds are handled under the return policy of the marketplace where the order was placed. The return window, return shipping arrangements and refund method follow that marketplace's rules.
| Situation | What to do | Outcome |
|---|---|---|
| Changed your mind | Open a return request in the marketplace account where you ordered, within that marketplace's return window. | Return and refund per marketplace policy |
| Item arrived damaged | Contact us with the order number and photos of the item and packaging. We will help you file the claim. | Replacement or refund per marketplace policy |
| Item is faulty | Contact us with the order number, a description of the fault and a short video if possible. | Replacement, repair or refund per marketplace policy |
| Wrong item received | Contact us with the order number and a photo of what arrived. | Correct item sent or refund issued |
Small kitchen appliances sold through our stores are covered for manufacturing defects for the warranty period stated on the product listing in the marketplace where you purchased. The warranty does not cover damage caused by misuse, accident, modification or normal wear.
To make a warranty claim, contact us with your order number and a description of the problem. We will arrange support through the marketplace where the order was placed.
For order-specific questions, the marketplace message centre is usually the fastest route because the order and tracking details are there. You can also reach us directly:
See also: FAQ · Terms of Use